Privacy Policy

Jiangyin IDA Equipment Co., Ltd. (“IDA”, “we”, “us”, or “our”) is committed to protecting the privacy of individuals who visit our website idaequipment.com, use our services, or otherwise interact with us. This Privacy Policy describes our practices regarding the collection, use, storage, and disclosure of your personal information.

By accessing our website or providing your information to us, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please do not use our website or provide us with your personal information.

We may collect the following types of information when you interact with us:

Information you provide directly:

• Name, company name, job title
• Email address, phone number, WhatsApp or WeChat contact
• Country or region
• Inquiry details, including product interests, material specifications, and project requirements
• Shipping address and material samples (when using our laboratory testing service)

Information collected automatically:

• IP address, browser type and version, operating system
• Pages visited, time spent on pages, referring URLs
• Device information (screen resolution, device type)
• Cookies and similar tracking technologies (see Section 5)

We use the information we collect for the following purposes:

• Responding to your inquiries and providing quotations for our grinding, dispersing, and mixing equipment
• Processing and fulfilling laboratory testing service requests, including coordinating sample shipments and delivering test reports
• Communicating with you regarding orders, technical support, equipment installation, and after-sales service
• Sending relevant product updates, industry news, or promotional materials (only with your consent)
• Improving our website functionality, content, and user experience
• Analyzing website traffic and usage patterns to optimize our services
• Complying with applicable legal obligations

We will never sell your personal information to third parties for marketing purposes. Your data is used solely to serve you better and improve our products and services.

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• Service providers: Trusted third-party vendors who assist us with website hosting, email delivery, shipping logistics, and analytics — bound by confidentiality agreements
• Shipping partners: Logistics companies involved in delivering equipment or returning laboratory test samples to you
• Legal requirements: When required by applicable law, regulation, legal process, or government request
• Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you interact with our site.

Types of cookies we use:

• Essential cookies: Required for basic website functionality such as page navigation and form submissions
• Analytics cookies: Help us understand visitor behavior, page views, and traffic sources (e.g., Google Analytics)
• Preference cookies: Remember your language, region, and display preferences

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality. Most browsers allow you to view, manage, and delete cookies in their privacy or settings menus.

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmitted through our website
• Access controls limiting personnel who can view personal data
• Regular security reviews and updates to our systems
• Secure storage of physical documents and sample records

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Specifically:

• Inquiry and quotation records are retained for the duration of our business relationship and a reasonable period thereafter
• Laboratory testing records, including material specifications and test reports, are retained for quality assurance and reference purposes
• Website analytics data is retained in an aggregated, anonymized form

When your data is no longer needed, we will securely delete or anonymize it in accordance with our data management procedures.

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal data, subject to legal retention requirements
• Opt-out: Unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly
• Data portability: Request your data in a structured, commonly used format
• Restriction: Request that we limit the processing of your data under certain circumstances

To exercise any of these rights, please contact us using the details provided in Section 12 below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Our website may contain links to third-party websites and platforms, including Facebook, LinkedIn, Instagram, YouTube, TikTok, and X (Twitter). These external sites operate independently and have their own privacy policies. We are not responsible for the privacy practices or content of these third-party platforms.

We encourage you to review the privacy policies of any third-party websites you visit through links on our site.

Our website and services are intended for business professionals and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a minor, we will take prompt steps to delete such information.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make significant changes, we will update the “Last Updated” date at the top of this page and, where appropriate, notify you through our website or via email.

We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Jiangyin IDA Equipment Co., Ltd.
No.6 Runyang Road, Qingyang Town Industrial Park, Jiangyin City, Jiangsu Province, China

• Email: sales@idaequipment.com
• Phone: +86-510-86566789
• WhatsApp: +86 135-8506-8675